Shipping & Payment
Shipping Policy
We offer shipping nationwide (Philippines). Please note that shipping availability may vary depending on the destination.
Order Processing Time:
Orders are typically processed within 2 business days (excluding weekends and holidays) after payment confirmation.
Shipping Methods:
We utilize reliable third-party shipping carriers to ensure the safe and efficient delivery of your orders. The available shipping methods may vary depending on your location and the size/weight of the package. During the checkout process, you will be provided with the available shipping options and corresponding costs.
Shipping Timeframe:
The estimated shipping timeframe depends on the shipping method and your location. Estimated delivery times are to be used as a guide only and will only commence from the date of dispatch. There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.
Same Day Delivery
👇Delivery Time👇
NCR: 1-3 days
Luzon: 3-5 days
Visayas: 5-7 days
Mindanao: 6-9 days
Palawan: 4 weeks or earlier
Tracking:
Once your order has been shipped, please message our customer support via hello@skjncollagen.com to request for the updated tracking number or link that you can use to track the status of your shipment. You can use this information to monitor the progress of your delivery.
Shipping Charges:
Shipping charges will be calculated and displayed during the checkout process based on the destination, package weight, and chosen shipping method.
Undeliverable Packages:
In the event that a package is returned to us due to incorrect address information provided by the customer or failure to accept delivery please message our customer support via hello@skjncollagen.com to request for order reshipment
Out of Delivery Zone:
For locations tagged as outside the delivery zone, please message our customer support via hello@skjncollagen.com to assist you with this concern.
Order Tracking and Support:
If you have any questions or concerns regarding the shipping of your order, please contact our customer support team at hello@skjncollagen.com. We will be happy to assist you and provide updates on the status of your shipment.
Payment Policy
Accepted Payment Methods:
Cash on Delivery
Digital Wallet (GCash)
Online Banks Transfer
Please ensure that your payment details are accurate and up to date.
For Cash on Delivery orders P10,000 and above, please message our customer support via hello@skjncollagen.com to assist you with this concern.
Payment Security:
We prioritize the security of your payment information and utilize industry-standard encryption and security measures to protect your data during payment processing. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Order Confirmation:
Once your payment has been successfully processed, you will receive an order confirmation via email. This confirmation will include details of your order, including the items purchased, shipping address, and payment information.
Order Cancellation:
If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. Once an order has been shipped, it cannot be canceled, and our standard return policy will apply.
Currency and Pricing:
All prices displayed on our website are in Philippine Pesos (Php) and are subject to change without prior notice. The final amount charged to your account may vary slightly due to currency conversion rates and any applicable fees imposed by your payment provider.
If you have any questions or concerns regarding our Shipping and Payment Policy, please contact our customer support team at hello@skjncollagen.com
We offer shipping nationwide (Philippines). Please note that shipping availability may vary depending on the destination.
Order Processing Time:
Orders are typically processed within 2 business days (excluding weekends and holidays) after payment confirmation.
Shipping Methods:
We utilize reliable third-party shipping carriers to ensure the safe and efficient delivery of your orders. The available shipping methods may vary depending on your location and the size/weight of the package. During the checkout process, you will be provided with the available shipping options and corresponding costs.
Shipping Timeframe:
The estimated shipping timeframe depends on the shipping method and your location. Estimated delivery times are to be used as a guide only and will only commence from the date of dispatch. There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.
Same Day Delivery
👇Delivery Time👇
NCR: 1-3 days
Luzon: 3-5 days
Visayas: 5-7 days
Mindanao: 6-9 days
Palawan: 4 weeks or earlier
Tracking:
Once your order has been shipped, please message our customer support via hello@skjncollagen.com to request for the updated tracking number or link that you can use to track the status of your shipment. You can use this information to monitor the progress of your delivery.
Shipping Charges:
Shipping charges will be calculated and displayed during the checkout process based on the destination, package weight, and chosen shipping method.
Undeliverable Packages:
In the event that a package is returned to us due to incorrect address information provided by the customer or failure to accept delivery please message our customer support via hello@skjncollagen.com to request for order reshipment
Out of Delivery Zone:
For locations tagged as outside the delivery zone, please message our customer support via hello@skjncollagen.com to assist you with this concern.
Order Tracking and Support:
If you have any questions or concerns regarding the shipping of your order, please contact our customer support team at hello@skjncollagen.com. We will be happy to assist you and provide updates on the status of your shipment.
Payment Policy
Accepted Payment Methods:
Cash on Delivery
Digital Wallet (GCash)
Online Banks Transfer
Please ensure that your payment details are accurate and up to date.
For Cash on Delivery orders P10,000 and above, please message our customer support via hello@skjncollagen.com to assist you with this concern.
Payment Security:
We prioritize the security of your payment information and utilize industry-standard encryption and security measures to protect your data during payment processing. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Order Confirmation:
Once your payment has been successfully processed, you will receive an order confirmation via email. This confirmation will include details of your order, including the items purchased, shipping address, and payment information.
Order Cancellation:
If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. Once an order has been shipped, it cannot be canceled, and our standard return policy will apply.
Currency and Pricing:
All prices displayed on our website are in Philippine Pesos (Php) and are subject to change without prior notice. The final amount charged to your account may vary slightly due to currency conversion rates and any applicable fees imposed by your payment provider.
If you have any questions or concerns regarding our Shipping and Payment Policy, please contact our customer support team at hello@skjncollagen.com